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Limited 90-Day Warranty

All sales are final.  We do not offer refunds, returns or exchanges.  However, at OnCloud Vapor, Inc. we stand behind our products and are pleased to offer a 90-day limited warranty on manufacturing defects. 

WHAT DOES THE WARRANTY COVER?

Authentic OnCloud Vapor products determined by OnCloud Vapor to have manufacturing, material or workmanship defects. 

WHAT IS NOT COVERED BY THIS WARRANTY?

  1. Damage of a product resulting from negligence, misuse or improper storage
  2. Damage of a product resulting from user modification of the product
  3. Damage caused by natural disaster
  4. Products with external signs of damage
  5. Theft or loss of the product (including loss in transit)
  6. E-liquid, or damage caused by e-liquid
  7. Batteries and damage to a product caused by a battery
  8. Disposable products
  9. Clones and counterfeit products or products that cannot be verified as authentic OnCloud Vapor products
  10. Products that have been transferred from the original retail purchaser to subsequent parties (including auction style websites such as eBay)
  11. Color discrepancies: certain manufacturing materials or processes do not allow for a perfect color match across all products.  Colors may vary slightly.
  12. Packing or shipping errors (please see OnCloud Vapor shipping policy)

 

HOW LONG IS THE WARRANTY PERIOD?

This is a 90-day limited warranty for products deemed by OnCloud to have manufacturing, material or workmanship defects, provided all other conditions are met.

WHAT DO I NEED TO DO?

Send an email to customerservice@oncloudvapor.com.  Please include the following information:

  • Your name
  • Your address
  • Where you purchased your product
  • Picture or photocopy of a receipt
  • Description of your concern/issue
  • Photograph or video of the issue

  

WHAT HAPPENS NEXT?

  • Our customer service department will contact you and attempt to troubleshoot the issue with you.  If that does not resolve the issue, our customer service department will provide instructions for sending the product to OnCloud and will remain in contact with you until resolution of the issue.

 

WHEN RETURNING A PRODUCT TO ONCLOUD:

  • Please be sure to return the item in its original OnCloud packaging with all pieces, instructions, and inserts included.
  • Please place a paper INSIDE the mailing package with your name and contact information on it.

 

WHAT WILL ONCLOUD DO WITH MY RETURNED PRODUCT?

If we are able to repair the product our Customer Service department will inform you, perform the repair, and return the product to you.  OnCloud Vapor will cover the shipping fees for the return of the repaired product.

If we are unable to repair your product, and the product was purchased 90 days or less from the date you contacted Customer Service about the issue, you may select between a credit equal to the purchase price of the unrepairable product, or a replacement product of equal or lesser value.  Please note due to the high demand of limited editions and limited releases, replacement with the exact product and/or color is not guaranteed.  If replacement is selected, OnCloud will cover the shipping fees for the replaced product.

ARE THERE ANY COSTS I HAVE TO PAY?

Yes, you are responsible for the cost of shipping an item back to OnCloud for warranty services.  If your product is determined by OnCloud to be under warranty, the replacement or repaired product will be returned at no cost to you.  If OnCloud determines your product is not under warranty, you will be responsible for the cost of shipping the item back to you.  If you choose not to pay for return shipping of a non-warrantied product, you will forfeit that product.  OnCloud Vapor does not pay for the return shipping of products not under warranty.

 Please note:  For best results, we ask that you communicate in an open, honest and socially acceptable manner with our customer service team (please no profanity or threats).  OnCloud Vapor, Inc. reserves the right to deny any warranty service and to discontinue communication about warranty issues.